Privacy policy
Privacy Policy
Last updated: July 4, 2026
This Privacy Policy describes how Ciravera (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from ciravera.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").
For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons.
We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect—and have collected over the past 12 months—personal information about you from a variety of sources, as described below.
The information we collect depends on how you interact with our website.
We may use the information we collect to:
- Provide and improve our Services.
- Process your orders.
- Communicate with you.
- Comply with legal obligations.
- Enforce our Terms of Service.
- Protect our business and customers.
Contact Information
If you have any questions about this Privacy Policy or how we process your personal information, please contact us:
Ciravera
(Remove the old address and phone number unless you actually use them.)
What Personal Information We Collect
The types of personal information we collect depend on how you use our Site.
Information We Collect Directly From You
- Name
- Billing address
- Shipping address
- Email address
- Telephone number
- Payment confirmation
- Username and password
- Shopping cart activity
- Reviews
- Referrals
- Gift cards
- Customer support communications
Some features require you to provide certain information.
If you choose not to provide it, some features may not function correctly.
Information We Collect Automatically
We automatically collect certain information about your use of the Site using:
- Cookies
- Pixels
- Analytics
- Device information
- Browser information
- IP address
- Network information
- Website interaction data
Information We Receive From Third Parties
We may receive information from third parties including:
- Shopify
- Payment processors
- Shipping providers
- Advertising partners
- Analytics providers
Payment providers collect payment information solely for processing transactions.
How We Use Your Personal Information
Providing Products & Services
We use your information to:
- Process orders
- Process payments
- Ship products
- Manage your account
- Handle returns
- Send order updates
- Provide customer support
Marketing & Advertising
We may send:
- Email marketing
- SMS marketing
- Promotional offers
- Product updates
We may also personalize advertisements shown on our website and on third-party platforms.
Security & Fraud Prevention
We use personal information to:
- Detect fraud
- Prevent unauthorized activity
- Protect customer accounts
- Maintain website security
Please keep your account credentials confidential.
Customer Support & Service Improvements
We use your information to:
- Respond to inquiries
- Improve customer service
- Improve our products
- Improve our website
Cookies
Like many websites, we use Cookies.
We use Cookies to:
- Operate our Shopify store
- Remember your preferences
- Improve website performance
- Measure analytics
- Personalize your experience
- Improve advertising
More information about Shopify Cookies can be found here:
https://www.shopify.com/legal/cookies
Most browsers accept Cookies automatically.
You may disable Cookies through your browser settings, although doing so may affect website functionality.
We may also work with advertising and analytics providers that use Cookies.
Global Privacy Control (GPC)
Our website recognizes Global Privacy Control (GPC) signals where legally required.
If we can associate a GPC signal with your account or device, we will honor your request to opt out of certain data sharing and targeted advertising.
More information can be found at:
https://globalprivacycontrol.org/
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties in order to provide our Services, fulfill our contractual obligations, comply with legal requirements, or operate our business.
These circumstances may include:
- Service providers who assist us with website hosting, payment processing, fraud prevention, shipping, order fulfillment, customer support, cloud storage, analytics, and other business operations.
- Marketing and advertising partners who help us deliver relevant advertisements and promotional communications.
- Third parties where you have requested or authorized us to share your information, such as social media integrations or shipping providers.
- Companies within our corporate group where necessary for legitimate business purposes.
- Government authorities, regulators, law enforcement agencies, courts, or other parties where disclosure is required by law or necessary to protect our legal rights, customers, or business.
- In connection with a merger, acquisition, financing, sale of assets, or other business transaction.
Categories of Personal Information We May Disclose
We may disclose the following categories of personal information:
- Contact information (name, email address, telephone number, shipping and billing address)
- Account information
- Order history
- Purchase history
- Customer support communications
- Device information
- Website usage information
- IP address and approximate location
- Analytics and browsing data
These categories may be shared with:
- Shopify
- Payment processors
- Shipping and fulfillment providers
- Customer support providers
- Analytics providers
- Marketing partners
- Advertising partners
Sensitive Personal Information
We do not use or disclose sensitive personal information for profiling or marketing purposes without your consent.
Advertising and Marketing
With your consent, we may share certain personal information with trusted advertising and marketing partners to help us deliver relevant advertisements and promotional offers.
This may include:
Personal InformationShared WithNameMarketing partnersEmail addressMarketing partnersTelephone numberMarketing partnersPurchase historyMarketing partnersWebsite activityMarketing partners
Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or security of any third-party websites.
We encourage you to review their privacy policies before providing any personal information.
Children's Privacy
Our Services are not intended for children under the age of 16.
We do not knowingly collect personal information from children.
If you believe that a child has provided us with personal information, please contact us at:
We will promptly delete the information where required by law.
Security of Your Information
We use commercially reasonable technical and organizational measures to protect your personal information.
However, no method of transmission over the internet or electronic storage is completely secure.
While we strive to protect your information, we cannot guarantee absolute security.
We recommend that you do not send sensitive information through unsecured communication channels.
Data Retention
We retain your personal information only for as long as necessary to:
- Provide our products and services.
- Process your orders.
- Maintain your account.
- Comply with legal obligations.
- Resolve disputes.
- Enforce our agreements.
- Protect our legitimate business interests.
When your personal information is no longer required, it will be securely deleted or anonymized in accordance with applicable law.
Your Rights
If you are located in the United Kingdom or the European Economic Area (EEA), you may have certain rights regarding your personal information under applicable data protection laws. These rights may include:
-
Right of Access – You may request a copy of the personal information we hold about you. -
Right to Rectification – You may request that inaccurate or incomplete personal information be corrected. -
Right to Erasure – You may request that we delete your personal information where permitted by law. -
Right to Restrict Processing – You may request that we limit how we process your personal information in certain circumstances. -
Right to Data Portability – You may request a copy of your personal information in a structured, commonly used, machine-readable format or request that we transfer it to another provider where technically feasible. -
Right to Object – You may object to certain processing activities, including processing based on our legitimate interests or for direct marketing purposes. -
Right to Withdraw Consent – Where we rely on your consent to process your information, you may withdraw that consent at any time.
You may exercise any of these rights by contacting us at support@ciravera.com.
To protect your privacy, we may request information to verify your identity before processing your request.
We will not discriminate against you for exercising any of your privacy rights.
Marketing Communications
If you subscribe to receive marketing emails or SMS messages, you may unsubscribe at any time.
- Email communications can be stopped by clicking the "Unsubscribe" link contained in our emails.
- SMS communications can be stopped by replying STOP to any text message.
Please note that even if you opt out of marketing communications, we may still send you important service-related communications regarding your orders, account, or customer support requests.
Complaints
If you have any concerns about how we process your personal information, please contact us first at:
If you are not satisfied with our response and are located in the United Kingdom, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).
If you are located within the European Economic Area (EEA), you may also lodge a complaint with your local data protection authority.
International Transfers
Your personal information may be transferred to, stored, or processed in countries outside your country of residence.
Where personal information is transferred outside the United Kingdom or the European Economic Area, we will ensure appropriate safeguards are in place, including the use of Standard Contractual Clauses or other legally recognized transfer mechanisms where required.
SMS Privacy Statement
If you choose to receive SMS communications from Ciravera, we will use your mobile phone number only to send transactional, informational, or promotional messages that you have agreed to receive.
Information We Collect
We may collect:
- Mobile phone number
- SMS delivery information
- Message interaction data
- Subscription and opt-out status
How We Use This Information
Your mobile phone number is used solely to send SMS communications relating to:
- Order updates
- Shipping notifications
- Customer support
- Promotions (where you have opted in)
Opt-Out
You may opt out of SMS messages at any time by replying STOP to any message.
For assistance, reply HELP or contact us at:
No Third-Party Marketing Sharing
We do not sell, rent, or share your mobile phone number with third parties for their own marketing or promotional purposes.
Your mobile phone number is used only to provide the messaging services you have requested.
Contact Us
If you have any questions regarding this Privacy Policy or would like to exercise your privacy rights, please contact us:
Ciravera
Email: support@ciravera.com
Website: https://ciravera.com
Data Controller
For the purposes of applicable data protection laws, Ciravera is the data controller responsible for processing your personal information.